Marie Brantley, a certified nursing assistant at Heritage Health Care Center in Globe, Arizona, received Life Care Centers of America’s Southwest Division Whatever It Takes And Then Some Award on Aug. 29, 2018, for her dedication to customer service.
Executives from Life Care awarded Brantley a cash prize during an awards ceremony at the company’s headquarters in Cleveland, Tennessee. She was chosen from among thousands of associates in the Southwest Division and was one of only eight associates from Life Care’s more than 200 facilities nationwide to receive the award.
An associate at the building for more than 14 years, Brantley has bought lotions and body washes for residents with her own money for several years. She has brought in homemade chicken noodle soup for patients in her care, paid for haircuts for residents who didn’t have the money and takes home laundry for one of the residents who wants to have certain items handled with extra care.
Brantley even came in on her vacation and held the hand of a dying resident who had no family to be with her in her last hours. She stayed until the resident passed and then tenderly prepared her body.
“I’m very humbled, very blessed,” said Brantley. “Seeing the residents smile, hearing their stories – that drives me. I love the facility and our residents – we’re a family. We love each other and support each other.”
Life Care Centers of America’s Whatever It Takes And Then Some program rewards associates for extraordinary acts of kindness. Monthly awards are presented in Life Care facilities nationwide based on nominations from fellow associates, family members, residents and guests. Each facility then chooses an annual winner, from which the divisional winners are selected.
“Dedicated caregivers routinely go far above and beyond their job descriptions, and Marie Brantley certainly demonstrates by her example their professionalism and compassion for the residents they serve,” said Beecher Hunter, Life Care president. “We are proud of Marie and the thousands she represents in their selfless approach to the needs of others.”