2019 Bronze National Quality Award

Heritage Health Care Center, a skilled nursing and rehab facility in Globe, Arizona, recently received the 2019 Bronze National Quality Award from the American Health Care Association and National Center for Assisted Living.


The award honors facilities across the nation that have demonstrated their commitment to improving quality of care for seniors and persons with disabilities. It is the first of three tiers of recognition (Bronze, Silver and Gold) by AHCA/NCAL and requires a detailed application process submitted to a board of examiners for review.


Applicants develop an organizational profile with essential performance elements such as vision and mission statements and an assessment of customers’ expectations. They must also demonstrate their ability to implement a performance improvement system.


Heritage Health Care Center focused its efforts on preventing falls by developing a falls committee.


“Through this process, we have found many positive ways to help educate both our staff and our residents on techniques and processes that help prevent falls,” said Timothy Summerhays, executive director at the facility. “I am confident that we have grown stronger as a team and have raised the level of care we deliver to our residents. I am so proud of our team!”


The Bronze National Quality Award will be presented formally during AHCA/NCAL’s 70th Annual Convention and Exposition, Oct. 13 – 16, in Orlando, Florida.


Implemented by AHCA/NCAL in 1996, the National Quality Award program assists providers of long-term and post-acute care services in achieving their performance excellence goals.